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Post by davem on Jun 28, 2007 8:16:41 GMT 1
I haven't subscribed through my newsagent but direct to Hachette. I have given my bank details to Hachette and they are able to debit my account as issues are mailed out. So far so good
Last delivery with payment was May
On June 15th they debited £24.95 from my account and I am still waiting for a delivery
I have phoned Hachette and all I get is someone speaking very bad english and a promise that I will recieve something soon. I haven't thrown my rattle out of the pram yet because I really would like to build the thing but my patience is wearing thin
Any other direct subscribers having this problem?
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Post by gordon on Jun 28, 2007 22:23:14 GMT 1
Dave,
I did have a problem with the first delivery as it was missing an issue but no problems since. They come on time and DD is working well (touching the desk as I type...).
Gordon..
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Post by davem on Jun 30, 2007 9:37:53 GMT 1
Thanks for the info Gordon.
I'm going to give them a call. They'll have one more week and then I'll pull the plug on them
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Post by napoleon on Jun 30, 2007 14:42:23 GMT 1
Dave, I am a subscriber and have received my issues with no problems. I do pay by cheque rather than DD as quite a lot of people seem to have probs with this method. Hope you get it sorted Regards Napoleon
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Post by matt on Jul 11, 2007 14:43:07 GMT 1
I pay by DD and so far have received all copies. Also no part missing.
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Post by albieback on Jul 11, 2007 17:27:27 GMT 1
I pay by cheque also ...but having serious problems , the first got lost for 5 weeks or so they say! so i canceled it....i sent another one reg.post and tracked it , it was delivered two days later ...but they say they didnt get it ....have e-mailed them ten times and still no joy ...the ph. number is 0870 and i cant call it from ireland ...is this a premium rate num or a cheap rate ....or maybe its a dud....Grrrrrrr...havent had any parts since mid may .....!!!!!
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Post by ph on Jul 11, 2007 18:53:30 GMT 1
I pay by postel odders and have had no trouble sofar had all my issues on time
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Post by bob on Jul 11, 2007 20:23:59 GMT 1
I am paying by direct debit. No problems so far
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Post by eric on Jul 11, 2007 22:43:33 GMT 1
Yeh, me too, debited off credit card, every four weeks. It arrives on time every time, so far that it. Just got 12 13 14 15.
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Post by slash on Jul 12, 2007 7:46:35 GMT 1
hi. i subscribed about 3 months ago and im up to issue 13 but still havint recieved issue one so i bought one of ebay the other day. ive done what i can with the model so far but hopefully issue one will come in the next few days and i can get the model up to where it shoud be
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Post by eric on Jul 27, 2007 16:41:26 GMT 1
I am wwwaaayyyy behind most, still waiting for 15 to 19 to arrive, so I phoned hachetti today to see if they can let me catch up some and post on 4 more issues. Got my fingers crossed.
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Post by nemesis on Jul 27, 2007 17:56:13 GMT 1
I'm expecting issues 16 -19 any day now. I pay by cheque and getting a delivery about every three weeks. O'course, now I've said that you can guarantee the next delivery will go AWOL.
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Post by gordon on Jul 27, 2007 18:34:42 GMT 1
I am also waiting on issues 16-19 but have been told it can take up to 28 days to arrive – Michael Palin could do one of his expeditions in less time!!! Correct me if I am wrong but I think it’s now 25 weeks since issue 1 went on sale so that means I am 10 weeks behind. You would think that most people who have committed this far will continue and therefore Hatchette would know, more or less, how many issues they will need each week - or am I being overly simplistic..?
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Post by eric on Jul 27, 2007 19:24:07 GMT 1
yeah, I ment 16 to 19. The person I spoke to at Hachette at first said that the next 4 issues had not been made yet!!! When I said I KNEW others were into the 20s with their issues she admitted this was so. She then said she would see what she could do and would email me a reply. I just finished 15 (looks good) and read all these warnings about parts weeks ahead of me, not that I am impatient or anything what with 120 issues to go
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Post by ph on Jul 27, 2007 19:36:22 GMT 1
Still waiting on my issues,thay should have turned up round about the 15 to 19th but nothing. This is the first time thay been late so gona ring them monday. Iv still got plenty of planking to keep me going. cheers paul
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