|
Post by southendnick on Apr 7, 2008 14:57:28 GMT 1
Anyone had one yet?
|
|
|
Post by spyder on Apr 7, 2008 15:51:28 GMT 1
I have phoned them about the R/C gear wondering when they want the rest of the money and would we get a confirmation letter, but the person i spoke to did not seem to have a clue what i was on about and said that if i get the magazine through a newsagent he thinks i have to order one through them .I have emailed hatchette to ask what is going on so will wait a few weeks for a reply.
|
|
|
Post by russ on Apr 7, 2008 18:25:04 GMT 1
after two emails i finally got a ltter and a sorry email in repky so i have sent the final payment off and heard nothis scince got issue 48/58 which ever one it is it will arive last week so another 3 week and they will get an email is gear hasnt arived
|
|
|
Post by southendnick on Apr 8, 2008 16:57:40 GMT 1
Not just me then...
I think I still have the leaflet will try and dig it out to see what it said I'm sure it was they will invoice us at issue 58 (last weeks!) for final payments.
Will try and e-mail them best not phone as I will probably explode if I get some stroppy kid who dont know his arse from his brain!
|
|
|
Post by spyder on Apr 8, 2008 20:03:50 GMT 1
yeah straight through to the indian call center where they cant understand what you are saying,i cant even remember when i sent the deposit off it was that long ago,i got the standard "we will get back to you in a few days" response to my email so will have to wait and see what happens.
|
|
|
Post by southendnick on Apr 9, 2008 15:39:32 GMT 1
Found the leaflet and I quote:
1. Complete the reservation coupon beloe and Blah blah blah
2. We will then send you a letter to confirm your ordet together with an invoice for the balance (£115 for the UK) Please send us your payment following the invoice instructions.
3. On recipt of payment you will recieve your Radio-control kit when issue 58 is on sale.
The words bull and **** spring to mind.
E-mail on its way including the words Trading Standards and BBC Watchdog...
|
|
|
Post by Achtung!! on Apr 9, 2008 15:42:46 GMT 1
Keep us upto date with what happens.
|
|
|
Post by southendnick on Apr 9, 2008 15:58:05 GMT 1
A copy of the e-mail I sent
Dear Sirs.
I subscribe to the Build The Bismarck part work through my local W H Smith's and am enjoying the build. However I would like to point out that I have not heard a thing about my Radio Control gear I ordered from you. My £10 deposit was cleared into your account by my bank on 21st August 2007 and as of today I have not heard thing not even a letter confirming my order. The leaflet that come with the magazine clearly states that the invoice for the remaining sum of £115 would be sent upon the payment of the deposit with delivery of the RC gear in time of the delivery of issue 58, issue 58 was released on Wednesday 2nd April 2008 you have failed to meet the terms of the contact that I have entered into you with therefore unless I hear a satisfactory response form yourselves no latter than close of office on Wednesday 16th April 2008 I will be informing Trading Standards and also be contacting BBC Televisions Watchdog regarding this matter.
I wait your reply
|
|
|
Post by spyder on Apr 11, 2008 15:57:23 GMT 1
No reply to my email, pretty much as i expected so i phoned the number on the leaflet and was told the r/c gear would now be available at the end of may and everyone should receive a letter for the payment before then. Just have to wait and see.
|
|
|
Post by afkmatrix on Apr 11, 2008 16:02:24 GMT 1
Glad I bought my kit from Markus now. Will have (hopefully!) fitted most of my R/C gear by the end of may!!
|
|
|
Post by spyder on Apr 11, 2008 16:36:09 GMT 1
latest update, phoned the head office, got a very helpfull lady who has told me that there has been a delay in getting the battery packs and everyone should be getting a letter sent out hopefully next week for the remainding payment and when this is recieved the r/c gear will be sent out at the end of april.
|
|
|
Post by southendnick on Apr 15, 2008 22:55:57 GMT 1
The Reply arrived today.
Dear Mr. Skinner,
Subject: BUILD THE BISMARCK UK
Thank you for your correspondence.
I wish to confirm that we posted invoices out to every customer at the of last week, so you should expect to receive it this week. If by Monday nothing has been received, please come back to me.
Once we have received the balance of £115.00 from you, the remote control will be posted out to you with issue 58.
Should you require any further assistance, please do not hesitate to contact me directly.
Kind regards
Astrid Hermans Customer Care Consultant
thing is I subscribe through WH Smiths and have already had issue 58...
|
|
|
Post by spyder on Apr 16, 2008 20:17:21 GMT 1
at least you got a reply to your email, i'm still waiting, got more help from the head office, the words ar*e from their elbow spiring to mind when it comes to the customer services dept
|
|
|
Post by southendnick on Apr 17, 2008 23:52:05 GMT 1
Well still no letter, if its not here by Tuesday morning another e-mail will be sent this time pointing out that I have had extra expenses on obtaining an letter from my bank clarifying payment has been cleared.
I will also make it clear that if I do not have a response by 6:00pm on Friday 18th April 2008 then I will place the matter in the hands of a solicitor as they have infect stolen, banked and are receiving the interest on my money that I paid in good faith and in the belief I would receive the service advertised and not the abysmal one I am currently having to endure.
I might even say As a sign of good faith and public relations they should offer those that have been affected by the lack of service a small discount (or free gift) on the items they ordered.
Rant over…
I’ll going to have a WKD and then go to bed.
|
|
|
Post by southendnick on Apr 21, 2008 14:03:36 GMT 1
Well still nothing so the next E-mail they will recive from me is:
Dear Sirs
I have still not received the invoice from you there for I feel I that I should inform you that.
I have today contacted my bank to enquire about obtaining a letter and print out confirming the date that the deposit I paid to you has been cashed once I have received this I will take it and a copy of the leaflet that was included with the publication to Trading Standards to make an official complaint about the service (or lack of) that I have received.
I shall also enquire about recouping the cost of the banks letter and any further expenditure that I may incur whist pressing for a satisfactory resolution to this matter.
Thank you
Lets see what happens now...
|
|